We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us in advance at contactus@changeworx.in. Refunds will be made as per the policies mentioned below. We strive to maintain the highest standards of quality and as with everything we do at Changeworx Consulting, you will get a 100% Satisfaction Guarantee.
For the purpose of this policy, the brand names Changeworx Consulting, or Changeworx represent the same legal entity: CWX Training Academy Pvt Ltd, bearing GST number: 27AAFCC5154M1ZD.
Course Cancellations & Refunds
? Classroom Course (offline course)
In the event of cancellation of registration from Participants’ side:
By completing your registration for a course and making a payment of full or installment fee, you agree to the following Terms and Conditions:
You have the right to cancel your booking at any time at the following terms:
1.1 Any Classroom course cancelled after registration – admin fee of 20% of the course price applies (which will not be refunded), remaining deposit will be refunded. You need to request the course cancellation 5 working days before the course starting date.
1.2 You are not eligible for any refund if you made a request for course cancellation less than 5 working days before the course starting date.
1.3 Changeworx reserves the right to cancel a course if number of delegates have not reached the minimum required to run the course effectively. The company also reserves the right to cancel in the event of an unforeseen circumstance which disables a safe training environment. In the event of a cancellation, Changeworx will either arrange for an alternative course date or offer a full refund of the fee paid.
? Online Courses (Distance Learning)
For all online purchases involving pre-recorded content, the right to cancel will not apply. No refund once course has been purchased.
2.1 For all online purchases involving live-webinars/ workshops, you may cancel your registration within 5 working days of the course starting date. An admin fee of 20% applies (which will not be refunded). Remainder amount will be refunded within 30 days of such cancellation request. Cancellation request should emailed to us at contactus@changeworx.in .
2.2 You are not eligible for any refund if you made a request for course cancellation less than 5 working days before the course starting date.
2.3 Changeworx reserves the right to cancel a course if number of delegates have not reached the minimum required to run the course effectively. The company also reserves the right to cancel in the event of an unforeseen circumstance which disables a safe training environment. In the event of a cancellation, Changeworx will either arrange for an alternative course date or offer a full refund of the fee paid.
2.4 Once a course has commenced, we cannot grant any refund irrespective of whether or not you attended any classes.
If we posted any study material to you, you should return them to us before the refund.
? Altering the dates for your course
Classroom Courses (offline courses);
If for any reason, you need to postpone your participation, please make a request 5 working days before the course starting date. There will be no cost to you if the course fees for the new dates is same as the one you had enrolled for. If the fees for the new course you wish to enroll, is higher than the one you had enrolled for, you will need to pay the difference amount for registration.
Online Courses (Distance learning);
Not applicable for purchases involving pre-recorded content.
For all online purchases involving live-webinars/ workshops, in the event that you cannot attend at the published dates, you can always transfer your registration to the next course dates if the request is made 5 working days before the course starting date. There will be no charges or deductions from your fees. You will also not need to pay any additional amount, even if the course fee is revised upwards (provided you enroll for the same course) for the later date. The revised date should be within 3 months from the original date of the course.
? Refund Procedure
1. Any refund will take take up to 30 days to process.